Shipping + Returns

Since this is a very small business, I do not have the funds to replace, exchange, or refund any purchase on my website. Unfortunately, I have no control over your package as soon as it leaves my studio. If you’ve entered the wrong address, please email me ASAP at hello@kluia.co with your order number and I’ll do my best to fix this issue.

patreon Shipping

All Paw Print + Sticker rewards come in untracked envelopes. For domestic orders, please wait 8-10 business days after shipment to receive your envelope. International orders may take up to 2 months for delivery. All Storybook patrons will receive rewards in tracked mailers and will be sent tracking numbers via Patreon Messages. All orders made through the Secret Shop will be shipped with the corresponding month’s rewards. Please contact me via Patreon or through email (hello@kluia.co) if you’re having any issues.

do you ship to my country?

Due to the new VAT (Brexit) system, I cannot legally ship to the UK without a VAT license. I also cannot ship to the EU due to increased regulations and requirements on customs packages as if March 2023. I recommend getting in contact with a friend outside these regions who can help you get something from my store if that’s an option for you. But right now, my business is a little too small to afford proper licenses. Due to COVID restrictions, some countries are blocking international mail from coming in. You can see if your country is on the list by checking this page. If your country isn’t listed and you aren’t from the UK or EU, then please reach out to me!

Are there additional costs upon delivery
(customs, duties, taxes, VAT)?

Sometimes there can be additional costs due upon delivery. Unfortunately, this is out of our control and we can not know or foresee what additional charges may be due upon delivery. Please note that if there are additional fees at the door, they are your responsibility to pay. If you do not pay them then your order will be returned to us and at which point, we will issue you a refund for your order minus a handling fee of $10.00 USD. 

Where’s my order?

All orders (that not made-to-order or preordered) are shipped out within 5 business days. Domestic deliveries within the US take up to 15 business days. Due to new COVID laws, international deliveries have been taking up to three months. If you didn’t receive a confirmation email with your tracking number, please reach out to me or my team via email (hello@kluia.co). Thanks so much!